Delivery & Returns

Delivery & Returns

Aether Wines & Spirits offers delivery across Singapore from Monday to Friday.

Delivery

  • - Orders placed before 12:00 PM on a working day are generally delivered within 24–48 hours, subject to stock availability.
  • - Orders placed after 12:00 PM will be processed from the next working day.
  • - Weekends are not considered working days.
  • - Orders placed on Friday or over the weekend will be processed from the following working day.
  • - Free delivery is available for orders over S$200.

Delivery Days

  • - Deliveries are made Monday to Friday.
  • - We currently do not process or deliver orders on Saturdays or Sundays.

Stock Availability

  • - Most orders are fulfilled from available stock.
  • - Certain wines, vintages or case formats may require additional preparation or transfer time.
  • - If an item requires longer than our usual 24–48 hour delivery window, our team will contact you with an update.

Need Your Order by a Specific Date?

  • - If your order is time-sensitive or required for a particular occasion, please contact us at info@aether-wines.com before placing your order.
  • - We will do our best to confirm availability and delivery timing.

Faulty Wine Returns

Wine is a natural product and, on rare occasions, bottle faults may occur.

If you believe a wine is corked, oxidised or otherwise faulty:

  • - Contact us at info@aether-wines.com within 7 days of opening the bottle.
  • - Include your order details and a brief description of the issue.
  • - Retain the bottle, closure and at least half of the wine so that we can assess the fault.
  • - Where a wine is confirmed to be faulty, we will offer an appropriate replacement, or refund, subject to availability.

Faulty wine returns do not cover:

  • - Personal taste or preference.
  • - Normal bottle variation, particularly in mature or older wines.
  • - Wines that have been improperly stored or handled after delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item:

  • - Contact us as soon as possible at info@aether-wines.com.
  • - Include photographs of the bottle and packaging where possible.
  • - We will arrange an appropriate replacement or resolution.